Shipping policy

This policy applies to all orders shipped to the United Kingdom. It is designed to ensure that you are clearly informed about our shipping policies and procedures. By placing an order in this store, you agree to the policies contained herein.

We are a France-based company (registered address: 49 Rue de Ponthieu, 75008 Paris, France) proudly serving customers across the UK and Europe. All orders are processed through our French headquarters.

A. Shipping Fees:
Shipping is free for all orders.

B. Processing & Cut-Off Times : 
Processing time for all orders is 3 to 5 business days (Monday to Friday). The cut-off time for orders is 12:00 PM Greenwich Mean Time (London). Orders are delivered within 10 to 20 business days from the order date.

C. Delivery Terms:
Orders are shipped internationally and delivered to you via Royal Mail or other local carriers.

D. Change of Delivery Address:
We cannot change the delivery address once the order is in transit. If you need to change the delivery location of your order, please contact us within one day after placing your order at contact@surplus-military.com or call us at +447360502322.

E. Cancellations:
If you change your mind before you receive your order, we can accept cancellations at any time before the order is shipped. If the order has already been shipped, please refer to our refund policy.

F. Damaged Parcels in Transit:
If you notice that a parcel is damaged during transit, please, if possible, reject the parcel from the courier and contact our customer service. If the parcel has been delivered without you being present, please contact our customer service at contact@surplus-military.com or call us at +447360502322.

Customer Service:

We respond within 24-48 hours during business days.
Email:contact@surplus-military.com 
Phone:+447360502322
Customer service available: Monday to Friday, 9:00 AM to 6:00 PM (GMT)