RETURNS POLICY

At Surplus Military, we want you to be fully satisfied with your purchase. If you change your mind or encounter an issue with your order, you may return your item in accordance with your statutory rights or under the terms of this Returns & Refund Policy.

We are a France-based company (registered address: 49 Rue de Ponthieu, 75008 Paris, France) proudly serving customers across the UK and Europe. All returns are processed through our French headquarters.

1. How to Return an Item

In addition to your statutory rights, you can return eligible items within 30 days of delivery under this policy, provided that they:

Are unused and in the same condition as when received.
Are in their original packaging with all tags and labels attached.
Include the original receipt or proof of purchase.
Have been approved for return before being sent back to us.

Return Process

Email contact@surplus-military.com with your name, order number, and details of the item(s) you wish to return.
Wait for our return approval and instructions before sending your item.
Ship the item to the return address provided in our instructions (returns will be sent to our French headquarters).

📌 Note: Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong item sent or a defective product).

2. Refunds

If your return meets the above requirements:

You will receive a full refund of the item price, taking into account any discounts applied at the time of purchase.
Original shipping costs are non-refundable (unless we made an error).
Refunds are issued via your original payment method within 7 days of return acceptance.

If your returned item does not meet the requirements:

We will inform you of the issue.
You may be offered a partial refund (e.g., for damaged items).
You can choose to have the item returned to you (shipping fees may apply).

3. Exchanges

If you wish to exchange an item (e.g., for a different size or colour):

Follow the standard returns process above.
Indicate in your request that you want an exchange and specify the replacement item.

If the replacement is available, it will be shipped within 3–5 business days after we receive your return.
If the requested exchange is unavailable, we will process a refund and you may place a new order.

4. Statutory Rights

This Returns & Refund Policy is in addition to your legal rights under UK and EU consumer protection laws.
You may have a statutory right to a refund or replacement if:

The product is faulty or not as described.
The product is not fit for its intended purpose.
You are a consumer and cancel your order within the applicable cooling-off period for online purchases.

For more details, please see our Terms & Conditions or contact us at contact@surplus-military.com.

Surplus Military
📍 49 Rue de Ponthieu, 75008 Paris, France (Head Office – All returns processed here)
📞 +44 7360 502322
📧 contact@surplus-military.com